COSTUME HIRE FAQ
What is the refundable bond?
The bond being refundable means that you can get your money back if certain conditions are met. This could include returning the costume in good condition, within the specified timeframe, and adhering to any other terms set forth by the costume rental company. On the other hand, a non-negotiable bond implies that there is no room for bargaining or haggling over the amount or terms of the bond. It is a fixed requirement for each costume rental, which ensures that all customers are treated fairly and equally. The purpose of requiring a bond for each costume is to safeguard against potential damages or losses incurred during the rental period. It provides an added layer of protection for both parties involved, giving peace of mind to both the customer and the rental company.
How much is it to hire a mascot costume?
So you're planning to add a touch of fun and excitement to your event by having a mascot? Look no further than the convenient option of mascot costume hire, which allows you to enjoy all the benefits without the hassle of purchasing a costume. With hiring fees ranging from $80 up to $150 (plus a refundable bond), it's an affordable way to bring your favorite character or animal to life. The rental process is made even more convenient with the inclusion of a refundable bond, providing peace of mind in case of any damages or accidents. Whether it's for a birthday party, corporate event, or charity function, mascot costume hire offers flexibility and entertainment that will undoubtedly leave lasting memories for all attendees.
What's the size of the mascot costumes?
When it comes to costume sizing, it is important to take into consideration the height of the individual. In general, costumes can vary in size and are often based on a person's height. Typically, costume sizes range from approximately 150cm up to 180cm. Costumes generally fit up to large unisex size.
Are the costumes easy to wear/walk around in?
When it comes to certain costumes, it can be kind of difficult to walk around in them. You may just need an extra pair of hands or an assistant to help you navigate through tight spaces or crowded areas. Your vision won't exactly be 100% when you're all decked out in the costume. Whether it's because there's a huge mask covering your face or because the design limits your vision, it can make things a bit tricky. Plus, let's not forget those limited vision holes that these costumes often come with – they don't always provide the best view of what's going on around you. So yeah, walking around in such costumes requires some serious coordination and often demands the aid of an assistant!
How long is the hire period?
So, let's talk about the hire period and how it works. When you rent a mascot costume, the standard hire period is approximately 24 hours from the time of pick up. But here's the cool part: if you want to have an extra day of fun or need more time to get things done, you can always opt for an additional day at an additional fee. Isn't that convenient? So, if you pick up a rental on a Monday, you'll have until Tuesday to return it without any extra charges. However, if you need it for another day, simply let us know and we'll be happy to accommodate your request with a small fee. We want to make sure our customers have flexibility and peace of mind during their rental experience.
Is it necessary to book ahead?
So, let's talk about booking mascot costumes ahead of time - it's definitely the way to go if you want to avoid missing out on your desired costume. These adorable outfits are in high demand and tend to get booked up pretty quickly, especially during peak seasons and holidays. And here's the thing: due to their popularity and limited availability, you might not always find the exact costume you're looking for if you leave it until the last minute. It's always better to be safe than sorry, right? So, do yourself a favor and plan ahead by reserving your mascot costume in advance. This way, you'll have peace of mind knowing that your beloved character will be all suited up and ready to bring joy and laughter at your next event or party!
Where are you located for pick up/drop off?
We're located in Smithfield, NSW. We're a business nestled away that operates from a private premise. We only provide services through scheduled pick-ups and drop-offs. Most mornings we operate from 10am.
Are the costumes cleaned?
When it comes to the world of costumes, cleanliness is key. Whether it's for a theatre production, a theme party, or a cosplay event, ensuring that costumes are cleaned and sanitized before each use is a must. Costume cleaning goes beyond just removing dirt and stains; it also involves eliminating any bacteria or germs that may have accumulated over time. This is particularly crucial in light of health concerns such as allergies or COVID-19 transmission. Proper procedures need to be followed to ensure the costumes are thoroughly cleaned without causing any damage. This may involve delicate handwashing, machine washing on a gentle cycle, or even professional dry cleaning depending on the fabric and intricacy of the costume. Additionally, using appropriate detergents and sanitizing agents helps maintain both hygiene and the longevity of the costumes while preserving their vibrant colors and special effects.
What ID is required?
You might be required to provide a driver's license or passport ID that matches the information provided. This is done as a security measure to ensure your personal details are accurate and in line with the declaration you're making. It helps prevent any potential identity issues or fraud attempts. So, if you're filling out forms or making official statements where this requirement is mentioned, make sure to have your driver's license or passport handy. It simply confirms your identity and keeps everything nice and legit.
Can I hire parts of the costume?
Unfortunately, you can't hire just a part of the costume or certain parts. While it may be tempting to save money or search for specific pieces, costume rental companies typically operate on the basis of providing entire ensembles rather than individual items. There are a few reasons for this restriction. Firstly, offering partial rentals could lead to incomplete costumes and disappoint customers who wouldn't have a complete look for their event. Additionally, it makes managing inventory more complicated as companies would have to keep track of each individual piece instead of whole outfits.
What do mascot costumes include?
Mascot costume hire offers a range of pieces that cover every inch, from head to toe. It starts with a sturdy headpiece with specially crafted eye holes. Moving down, the costume consists of a well-padded body suit made from high-quality materials that are both comfortable and durable. Coordinated gloves and oversized boots complete the ensemble.
Are there late fees on hire costumes?
Late fees may be deducted from the final refund if a customer fails to return rented costumes on the agreed upon return time. These fees are imposed in order to compensate for the inconvenience caused to other potential customers who may have booked the same costume. The importance of returning costumes promptly cannot be emphasized enough as it ensures availability for future clients and prevents any disruptions or delays in their planned events or performances.
PLASTER ORDER FAQ
What’s the processing/postage time for orders?
When it comes to plaster craft, it is important to remember that proper curing time is essential. The plaster needs time to fully dry and harden before it can be posted and/or painted. Typically, this process can take up to 5 business days, so patience is key. Rushing the curing time may result in a weaker final product. Additionally, when ordering plaster craft online, you need to consider your desired delivery timeline. We offer various shipping options that allow you to select the delivery speed that suits your needs. Whether you choose standard shipping or expedited delivery, make sure to factor in the necessary processing time so you have ample time for the arrival of your order.
Can I track my order?
Once you've placed an order with us, as soon as your package is sent out, we'll send you an email or a text message (depending on the contact details you provided) with all the tracking information you need. That means you can effortlessly stay up-to-date on exactly where your goodies are at any given time. Whether it's a click away or already out for delivery, we've got your back!
Are the designs as per photos as shown on the online store?
There's a small possibility that you might come across some slight changes in certain plaster products from time to time. But no worries, it's only because we are constantly working to make improvements. We like tweaking things to ensure we deliver the best quality possible. Chances of this happening are seriously slim, so it's not something you need to lose sleep over. But it's good for you to be aware that these modifications can occur without any prior notice. So, if you happen to notice a subtle variation in the details of your favourite plaster item.
My plaster arrived damaged/broken?
Oh no! It seems like your plaster has been damaged during transit. Don't fret though, we've got you covered with a full refund of the item. We understand how frustrating it can be to receive something in less than perfect condition. To assist you further, could you please send us photos of both the outside and inside of the package. This will help us not only process your refund promptly but also improve our packaging to prevent such mishaps in the future.
Missing item in my order?
We're sorry to hear that you've had a missing item in your order. If anything's missing, just let us know exactly what item is missing and we'll make it right for you. Our team is committed to providing excellent customer service, so we can either send out the missing item as soon as possible or provide you with a refund of the item if that's what you prefer.
Do you have a wholesale option?
Unfortunately, at the moment we aren't able to offer wholesale options due to a super high demand for our products and a lack of manpower.
Where is local pick up?
Pick up is from Wakeley NSW. To ensure a smooth experience for everyone, appointments are necessary.
Can I physically come have a look at you products?
Unfortunately, we don't have a plaster craft showroom open to the public. Our workshop is solely for our staff members due to safety reasons. However, although you can't physically visit the workshop, you can check out our website or social media platforms where we flaunt our plaster crafts for everyone to admire.